Client Portal Services

Asure Software’s Client Support Services are committed to helping ensure that our solutions are running at peak performance within your organization at all times. With a global staff of experienced client services support engineers, our Client Support team is well-equipped to resolve any technical issues that may arise. When you turn to Asure Software Client Support, you can feel confident that you’ll have the knowledge and expertise of the whole company behind you.

24 x 7 Online Self-Support and Issue Tracking

An online self-support environment is available for all supported Asure Software users on the Web. The Asure Software Client Portal enables customers to:

  • Create and track problem reports and feature requests.
  • Review knowledge base articles and tech notes.


Support Contacts

AsureBenefits

(Continuing Benefits Care)

AsureBenefits Client Services Email: clientsupport@asuresoftware.com

AsureBenefits Customer Care Email: customercare@asuresoftware.com

Phone: 888.862.6272

Support Hours: 8:00 AM – 6:00 PM (ET), Monday – Friday

AsureHCM

(HRMS, Payroll Support)


Asure Human Capital Management Email: hcmsupport@asuresoftware.com

Phone: 888.655.6474


Support Hours: 8:00 AM – 7:00 PM (ET), Monday – Friday

AsureForce

(Time and Labor Management Support)

Email: forcesupport@asuresoftware.com

Phone: 888.323.8835 option 2, then 1

Support Hours: 8:00 AM – 6:00 PM (ET), Monday – Friday

AsureSpace

(Workspace Management Support)

Email: spacesupport@asuresoftware.com

Phone: 888.323.8835 option 2, then 2

Support Hours: 8:00 AM – 8:00 PM (ET), Monday – Friday


Contacting Asure Software Client Support

Global Support Solutions

Asure Software offers global support from multiple Client Support Centers in the United States and Europe. All Client Support Centers share a common management, infrastructure, and escalation process that allows for seamless resolution of issues.

The highly-trained agents who staff these centers work to resolve issues as quickly as possible. More complex issues are escalated to other internal teams as appropriate. All issues, bug reports and feature requests can be tracked by clients via our Client Portal.