Client Portal Services
Asure Software’s Client Support Services are committed to helping ensure that our solutions are running at peak performance within your organization at all times. With a team of experienced client services support engineers, our Client Support team is well-equipped to resolve any technical issues that may arise. When you turn to Asure Software Client Support, you can feel confident that you’ll have the knowledge and expertise of the whole company behind you.
24 x 7 Online Self-Support and Issue Tracking
An online self-support environment is available for all supported Asure Software users on the Web. The Asure Software Client Portal enables customers to:
- Create and track problem reports and feature requests.
- Review knowledge base articles and tech notes.
(Continuing Benefits Care)
AsureBenefits Client Services Email: firstname.lastname@example.org
AsureBenefits Customer Care Email: email@example.com
Support Hours: 8:00 AM – 6:00 PM (ET), Monday – Friday
AsureHCM – (HRMS, Payroll Support)
Eugene: 541.484.6619 (ext. #0)
Santa Ana: 800.442.4988 (ext. #4)
Tampa: 813.387.3100 (ext. #5)
Asure Human Capital Management Email: firstname.lastname@example.org
Support Hours: 8:00 AM – 7:00 PM (ET), Monday – Friday
Contacting Asure Software Client Support
Asure Software offers support from multiple Client Support Centers accross the United States. All Client Support Centers share a common management, infrastructure, and escalation process that allows for seamless resolution of issues.
The highly-trained agents who staff these centers work to resolve issues as quickly as possible. More complex issues are escalated to other internal teams as appropriate. All issues, bug reports and feature requests can be tracked by clients via our Client Portal.