Client Portal Services

Asure Software’s Client Support Services are committed to helping ensure that our solutions are running at peak performance within your organization at all times. With a team of experienced client services support engineers, our Client Support team is well-equipped to resolve any technical issues that may arise. When you turn to Asure Software Client Support, you can feel confident that you’ll have the knowledge and expertise of the whole company behind you.

24 x 7 Online Self-Support and Issue Tracking

An online self-support environment is available for all supported Asure Software users on the Web. The Asure Software Client Portal enables customers to:

  • Create and track problem reports and feature requests.
  • Review knowledge base articles and tech notes.


Support Contacts

AsureBenefits

(Continuing Benefits Care)


AsureBenefits Client Services Email: clientsupport@asuresoftware.com

AsureBenefits Customer Care Email: customercare@asuresoftware.com


Phone: 888.862.6272

Support Hours: 8:00 AM – 6:00 PM (ET), Monday – Friday

AsureHCM – (HRMS, Payroll Support)

Eugene: 541.484.6619 (ext. #0)

Santa Ana: 800.442.4988 (ext. #4)

Omaha: 402.339.9700

Nashville: 615.345.3150

Rochester: 585.427.2010

Tampa: 813.387.3100 (ext. #5)

Asure Human Capital Management Email: hcmsupport@asuresoftware.com

Support Hours: 8:00 AM – 7:00 PM (ET), Monday – Friday

AsureForce

(Time and Labor Management Support)

Email: forcesupport@asuresoftware.com

Phone: 888.323.8835 option 2, then 1

Support Hours: 8:00 AM – 6:00 PM (ET), Monday – Friday


Contacting Asure Software Client Support

Support Solutions

Asure Software offers support from multiple Client Support Centers accross the United States. All Client Support Centers share a common management, infrastructure, and escalation process that allows for seamless resolution of issues.

The highly-trained agents who staff these centers work to resolve issues as quickly as possible. More complex issues are escalated to other internal teams as appropriate. All issues, bug reports and feature requests can be tracked by clients via our Client Portal.

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