Money Transmitter License

For Alaska Residents Only:
If your issue is unresolved by Asure Operations LLC., (888)323-8835,
please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Please download the form here:
DBS General Complaint Form updated
Submit formal complaint form with supporting documents:
Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One

Customer Notice

If you have a Question about or Problem with YOUR TRANSACTION – THE MONEY YOU SENT. You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information. If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY. All complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:
Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
Email: ORA_BankingWebsite@state.co.us
Website: banking.colorado.gov/industry/money-transmitters
Section 11-110-120, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers.

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Money Transmitter License

Required Complaint Language: For complaints directly to the Illinois Division of Banking, please send correspondence to:
Illinois Division of Banking
320 West Washington Street
Springfield, IL 62786
Toll-Free Number: 800-532-8785

Money Transmitter License

For complaints directly to the Minnesota Department of Commerce, please call: 651-539-1600 or file directly on the Minnesota Department of Commerce website: https://mn.gov/commerce/consumers/file-a-complaint/#complaint

Money Transmitter License

Nevada residents may contact the Nevada Division of Financial Institutions with questions or complaints about Asure Operations LLC at (702) 486-4120.

Money Transmitter License

For Pennsylvania Residents Only: You have a right to dispute errors in your transaction. If you think there is an error, contact us within 180 days at (888) 323-8835 or asuresoftware.com. You can also contact us for a written explanation of your rights. You can cancel for a full refund within 30 minutes of payment, unless the funds have been picked up or deposited. For questions or complaints about Asure Operations Inc., contact: Pennsylvania Department of Banking, 800.722.2657, www.dobs.pa.gov Consumer Financial Protection Bureau, 855-411-2372, 855-729-2372 (TTY/TDD), www.consumerfinance.gov

Money Transmission License

For Texas Residents Only: If you have a complaint, first contact the consumer assistance division of Asure Operations, Inc. at 1-888-323-8835, ext. 154811. If you still have an unresolved complaint regarding Asure Operations Inc.’s money transmission activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov.