Customer Support

Asure offers support from multiple Client Support Centers across the United States. All Client Support Centers share a common management, infrastructure, and escalation process that allows for seamless resolution of issues.

The highly-trained agents who staff these centers work to resolve issues as quickly as possible. More complex issues are escalated to other internal teams as appropriate. All issues, bug reports and feature requests can be tracked by clients via our Client Portal.

Asure Client Support

Telephone – North America 800.282.7319

Online– Support incidents can be entered using the ASURE SOFTWARE CLIENT PORTAL

Continuing Benefits Care (COBRA, FSA, HRA, HSA, LOA, Retiree) phone number – 888.862.6272

Email – hcmsupport@asuresoftware.com

Client Portal Services

Asure’s Client Support Services is committed to helping ensure that our solutions are running at peak performance within your organization at all times. With a team of experienced engineers, our Client Support team is well-equipped to resolve any technical issues that may arise. When you turn to Asure Client Support, you can feel confident that you’ll have the knowledge and expertise of the whole company behind you.

24×7 Online Self-Support and Issue Tracking

An online self-support environment is available for all supported Asure Software users on the Web. The Asure Software Client Portal enables customers to:

  • Create and track problem reports and feature requests.
  • Review knowledge base articles and tech notes.

Support Centers

  • Santa Ana, CA: 800.442.4988
  • Eugene: 541.484.6619 (ext. #0)
  • Omaha, NE: 402.339.9700
  • Nashville, TN: 615.345.3150
  • Rochester, NY: 585.427.2010
  • Cherry Hill, NJ: 856-665-5600
  • Burlington, VT: 802-655-6160
  • Tampa, FL: 813.387.3100 (ext. #3)

Support Hours: 8:00 AM – 7:00 PM (ET), Mon – Fri

Continuing Benefits Care

Client Services Email: clientsupport@asuresoftware.com

Customer Care Email: customercare@asuresoftware.com

Phone: 888.862.6272

Support Hours: 8:00 AM – 6:00 PM (ET), Mon – Fri

Time & Attendance Support

Email: tlmsupport@asuresoftware.com

Phone: 888.323.8835 option 3, then 2

Support Hours: 8:00 AM – 6:00 PM (ET), Mon – Fri

Employer Logins

(Links will open in a new tab or window — please enable your browser to allow pop-ups from this site)

One Asure

  • Asure Payroll Clients receiving reports online and/or processing payroll

Asure

Timekeeping

CHSA (Consumer Health Spending Accounts)

FSA/HRA/HSA EMPLOYERS – ASURE To access the employer/client portal, you will need the user ID and password assigned to you by the Client Management Team. If you do not have your user ID/password, please contact your Client Management Team.

EvolutionHCM Support Sites

Payroll Specialties NW

ASSOCIATED DATA SERVICES

BACKGROUND CHECKS

USA Payroll

TelePayroll

Evolution

Savers Admin

Payroll Tax Management (PTM)

Forms & Links

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Employee Logins:

One Asure

  • Asure Payroll Clients receiving reports online and/or processing payroll

Asure

Payroll/HCM

Timekeeping

CHSA : Consumer Health Spending Accounts

  • FSA/HRA/HSA EMPLOYEES – ASURE To access the Asure WealthCare Participant Portal, you will first need to “register” for access using your Employee ID (usually your SSN), Employer ID (MBS+ Employer Tax ID located in your Welcome Package) or your Benefits Card #. If you do not have this information, contact our Customer Care Department.

  • SMART FSA CPI

  • FSA/HRA/HSA EMPLOYEES Savers Admin

Payroll Specialties NW

SELF SERVICE LOGIN

Associated Data Services

USA Payroll

TelePayroll

Evolution

Savers Admin

Payroll Maxx

EMPLOYEE SELF SERVICE LOGIN