Kicking Grunt Work to the Curb
May 11, 2018
How AI will transform the workplace
Artificial Intelligence (AI) technology has grown exponentially over the last decade as data volumes increase and computing power and storage continues to improve.
According to SAS, “AI makes it possible for machines to learn from experience, adjust to new inputs, and perform human-like tasks.” AI technologies incorporate machine learning and deep learning to enable computers to process data, recognize patterns, and accomplish tasks.
With AI, HR can provide a frictionless experience to employees and leverage predictive analytics to improve talent management. Here are some of the top trends expected to make an impact.
HR is using chatbots to improve the employee experience
One of the most basic and widely-used applications to emerge: chatbots. A chatbot is a text-based conversation between software and a human user that is both automated and personalized. In fact, chatbots are now being used in the workplace to digitize HR processes and provide employees with answers to frequently asked questions. A recent survey found that 92% of HR leaders believe that chatbots will play an important role in providing enhanced level of employee service in the future.
AI for the recruiter: Deliver a great candidate experience
To win the war for talent, business managers and HR departments need to learn how to best recruit, develop, and retain quality employees. Unfortunately, filling job openings with the right people or providing the proper training and development to existing employees is often reactive. That’s where AI can help.
HR is using AI to automate routine recruiting tasks such as writing job descriptions and finding candidates that match certain keywords. AI gives recruiters more time to focus on workflow and strategic needs allowing the candidate experience to be at the forefront of the HR job description.
AI solutions can be used to free recruiters from mundane review and communications tasks. For example:
- Chatbots serve as a virtual career guide for potential job candidates to improve the candidate experience and eliminate communication gaps.
- Software automatically matches candidates with jobs.
- Applications help recruit talent faster through automated sourcing, screening, and scheduling.
AI for current employees: An on-call HR assistant
HR managers are excited about the impact AI will also have on the employee experience. Besides taking the grunt work out of human resources, AI provides a low-friction, seamless, user-driven experience. It’s the “beginning of a transformation that empowers employees to access what they need, when they need it, and in the way they want to receive it.” For example, chatbots allow employees to get quick answers to any question they want to ask, without being embarrassed or feeling dumb.
AI’s role in retaining talent
By automating many routine activities, HR can spend more time training, supporting, and developing employees. Additionally, your business can use AI to process historical data and recognize patterns in your workforce. There are many potential applications here that will help businesses predict best-fit job candidates, streamline on-boarding, offer training recommendations to enhance job performance, provide coaching, and even forecast future hiring and retention needs.
Supporting HR’s digital transformation journey
Education and training always play an important role in the success of any workforce initiative. As your business looks to digitize HR processes and incorporate AI, it’s important to develop a roadmap. Start with a pilot project to gain experience and understand the potential impact AI can have on productivity. Use change management strategies to develop a vision and understand potential barriers to adoption. With an augmented workforce, HR will have more time to optimize workflows and every employee will benefit from a more responsive, user-driven experience.