Client Portal Services
Asure Software’s Client Support Services are committed to helping ensure that our solutions are running at peak performance within your organisation at all times. With a global staff of experienced client services support engineers, our Client Support team is well-equipped to resolve any technical issues that may arise. When you turn to Asure Software Client Support, you can feel confident that you’ll have the knowledge and expertise of the whole company behind you.
24 x 7 Online Self-Support and Issue Tracking
An online self-support environment is available for all supported Asure Software users on the Web. The Asure Software Client Portal enables customers to:
- CREATE and track problem reports and feature requests.
- REVIEW Knowledge base articles and Tech Notes.
Hours of Operation
North America: 8:00 AM – 7:00 PM Eastern Time, Monday – Friday
EMEA: 9:00 AM- 5:00 PM UK Time, Monday- Friday
Contacting Asure Software Client Support
- Telephone – North America +1 800 282 7319; EMEA +44 203 002 0014
- Online– Support incidents can be entered using the Asure Software Client Portal
- Continuing Benefits Care(COBRA, FSA, HRA, HSA, LOA, Retiree) phone number – 888-862-6272
Global Support Solutions
Asure Software offers global support from multiple Client Support Centres in the United States and Europe. All Client Support Centres share a common management, infrastructure, and escalation process that allows for seamless resolution of issues.
The highly-trained engineers who staff these centres work in three (3) functional areas: Triage, Tier 1, and Tier 2 Support. Triage attempts to resolve the issue immediately. More complex issues are then escalated to Tier 1 and Tier 2 as appropriate. All issues, bug reports and feature requests can be tracked by clients via our Client Portal.