Client Support

Asure Software’s Client Support Services are committed to helping ensure that our solutions are running at peak performance within your organization at all times. With a global staff of experienced client services support engineers, our Client Support team is well-equipped to resolve any technical issues that may arise. When you turn to Asure Software Client Support, you can feel confident that you’ll have the knowledge and expertise of the whole company behind you.

How to use the Client Portal24 x 7 Online Self-Support and Issue Tracking

An online self-support environment is available for all supported Asure Software users on the Web. The Asure Software Client Portal enables customers to:

  • CREATE and track problem reports and feature requests.
  • ACCESS downloads of all client and server software.
  • REVIEW Knowledge base articles and Tech Notes.

Hours of Operation

North America: 8:00 AM – 8:00 PM Eastern Time, Monday – Friday

EMEA: 9:00 AM- 5:00 PM UK Time, Monday- Friday

Contacting Asure Software Client Support

  • Telephone – North America +1 800 282 7319; EMEA +44 845 363 1157
  • Online– Support incidents can be entered using the Asure Software Client Portal


Global MapGlobal Support Solutions

Asure Software offers global support from multiple Client Support Centers in the United States and Europe.  All Client Support Centers share a common management, infrastructure, and escalation process that allows for seamless resolution of issues.

The highly-trained engineers who staff these centers work in three (3) functional areas: Triage, Tier 1, and Tier 2 Support. Triage attempts to resolve the issue immediately. More complex issues are then escalated to Tier 1 and Tier 2 as appropriate. All issues, bug reports and feature requests can be tracked by clients via our Client Portal.

Response Times

If it is important to you, it’s important to us! You, the client, assigns the priority of an issue.